Guidance for Managers

The Health Insurance Training Center for New York State Health Insurance Programs (HITC) offers a number of training opportunities to Local Departments of Social Services (LDSS) staff; participants and health plans participating in the Facilitated Enrollment (FE) program; and any other entities, as determined by the New York State Department of Health, that assist individuals enrolling in health insurance. Our training programs are designed using adult learning principles and incorporate a number of activities and opportunities that apply concepts to the "real enrollment world". Managers play a critical role in identifying staff training needs, selecting staff for training programs, and tracking and supporting learning to ensure "real world" implementation.